Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, manufacturing, and customer service.
Q: What is your return policy?
We accept returns within 30 days after delivery. Items must be unused, in their original condition, and include the original packaging.
Please contact our customer support before sending any item back. Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method.
Q: How do I request a refund?
To request a return or refund, please email service@tengzhuo.shop with:
- Your order number
- Reason for the return
- Photos (if the item is damaged or incorrect)
Our support team typically replies within 1–3 business days. Refunds are processed after the returned item passes inspection.
Q:When will I get my order?
Orders are processed within 1–3 business days.
After shipment, most U.S. orders arrive within 5–10 business days.
Please note that delivery times may be affected by holidays, severe weather, or carrier delays.
Q: How much does shipping cost?
- Free Standard Shipping on orders over $20
- Orders below $20 are charged a flat $8 shipping fee
Shipping fees are displayed at checkout before payment.
Q: Where are orders shipped from?
Most customer orders are fulfilled from our U.S. warehouse in Birmingham, Alabama, allowing faster delivery throughout the United States.
Our manufacturing partner is located in Yiwu, Zhejiang Province, China, where products are produced and quality inspected before entering our fulfillment network.
Q: Where are your products made?
Our products are manufactured by our long-term production partner in Yiwu, Zhejiang Province, China.
Each item is carefully inspected for quality before shipment to ensure it meets our standards.
Q: How can I contact customer support?
You can reach us anytime at:
Email: service@tengzhuo.shop
Our customer support team responds within 1–3 business days during normal business hours.