Contact information
Welcome to Tengzhuo.
We are committed to providing professional customer support and responding to your questions as quickly as possible. Whether you need assistance with an order, shipping, returns, refunds, or general product inquiries, our customer support team is here to help.
Customer Support
If you have any questions before or after placing an order, please contact us using the information below.
Phone
+1 (938) 732-7107
Customer Support Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 5:00 PM
Central Time (CT), United States
We are closed on weekends and major U.S. public holidays.
Our average response time is 1–3 business days. We appreciate your patience and will respond as soon as possible.
U.S. Customer Service & Warehouse
All customer orders are fulfilled and shipped from our warehouse located in the United States.
Address
5607 1st Ave S
Birmingham, AL 35212
United States
This location serves as our U.S. customer service and order fulfillment center.
Please do not return products without contacting us first. All return requests must be approved in advance. Once your return request has been reviewed and approved, we will provide detailed return instructions in accordance with our Return & Refund Policy.
Manufacturing Partner
To ensure consistent product quality, Tengzhuo works with an experienced manufacturing partner located in China.
Manufacturing Partner Address
Unit 2, Building 78, Area C
Xiakaizhu Village
Jiangdong Street
Yiwu City
Zhejiang Province
China
This address is used only for manufacturing and quality inspection.
It is not a customer service address, shipping address, or return address.
Before Contacting Us
To help us assist you more efficiently, please include the following information when contacting our customer support team whenever applicable:
- Your full name
- Order number
- Email address used for the order
- A detailed description of your question or issue
- Photos of the product or package (if applicable)
Providing complete information will help us resolve your request more quickly.
Our Commitment
At Tengzhuo, customer satisfaction is one of our highest priorities.
We strive to provide:
- Professional customer service
- Reliable order fulfillment
- Prompt assistance
- Fair return and refund support
- Clear communication throughout your shopping experience
Thank you for choosing Tengzhuo. We appreciate your trust and look forward to serving you.