Privacy policy

Last Updated: July 27, 2026

Welcome to Tengzhuo.

Your privacy is important to us. This Privacy Policy explains how Tengzhuo collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or contact our customer support team.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information that you voluntarily provide to us or that is automatically collected through your interaction with our website.

The information we collect may include:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Purchase history

Payment Information

Payments are processed securely by our authorized payment service providers.

Tengzhuo does not store your complete credit card or debit card information on our servers.

2. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Cookies and similar technologies

This information helps us improve website performance, security, and customer experience.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Ship products from our U.S. warehouse.
Communicate with you regarding your order.
Respond to customer service inquiries.
Process returns and refunds.
Improve our products and services.
Maintain website security.
Prevent fraudulent or unauthorized transactions.
Comply with applicable legal obligations.

We only use your personal information for legitimate business purposes related to operating our online store.

4. Sharing Your Information

Tengzhuo does not sell your personal information to third parties.

Your information may be shared only when necessary to operate our business, including with:

Payment service providers
Shipping and logistics providers
Website hosting providers
Customer service providers
Government authorities when required by law

Each third-party service provider is expected to protect your information in accordance with applicable privacy laws.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we continually work to protect your information using industry-standard security practices.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Process refunds and returns.
Meet legal, accounting, or regulatory requirements.

When your information is no longer required, we will securely delete or anonymize it where appropriate.

7. Cookies and Similar Technologies

To improve your browsing experience and enhance the functionality of our website, Tengzhuo may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites recognize your browser and remember certain information.

Cookies may be used for purposes including:

Keeping the website functioning properly.
Remembering your shopping preferences.
Maintaining website security.
Improving website performance.
Understanding how visitors use our website.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

8. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to your personal information.
Requesting correction of inaccurate information.
Requesting deletion of your personal information where permitted by law.
Requesting information about how your personal information is used.
Objecting to certain types of data processing where applicable.

To exercise any of these rights, please contact our customer support team using the contact information provided below.

We will review and respond to your request within a reasonable period as required by applicable law.

9. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If you believe that a child has provided personal information through our website, please contact us immediately so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Please note that Tengzhuo is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

11. International Business Operations

Tengzhuo fulfills customer orders from its warehouse located in the United States.

To maintain product quality, we cooperate with a manufacturing partner located in Yiwu, Zhejiang Province, China.

The manufacturing partner is responsible for product manufacturing and quality inspection only.

Customer orders are fulfilled from our U.S. warehouse, and customer service is provided through our U.S. support team.

12. Changes to This Privacy Policy

Tengzhuo may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

Any updates will become effective immediately after they are published on this page.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect personal information.