Shipping policy
Last Updated: July 27, 2026
Welcome to Tengzhuo.
This Shipping Policy explains how we process, prepare, and deliver orders placed through our website. Please read this policy carefully before placing an order.
By placing an order with Tengzhuo, you acknowledge that you have read and agreed to the terms outlined in this Shipping Policy.
1. Order Processing
After your order has been successfully placed, our team will begin preparing it for shipment.
Our standard order processing time is 1–3 business days.
Order processing includes:
- Order verification
- Inventory confirmation
- Quality inspection
- Packaging
- Shipment preparation
Orders are processed only during normal business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Although we make every effort to process orders as quickly as possible, processing times may occasionally be extended during holidays, severe weather, or periods of unusually high order volume.
2. Shipping Origin
All customer orders are fulfilled and shipped from our warehouse located in the United States.
U.S. Warehouse
5607 1st Ave S
Birmingham, AL 35212
United States
To ensure consistent product quality, Tengzhuo works with a manufacturing partner located in Yiwu, Zhejiang Province, China.
The manufacturing partner is responsible only for product manufacturing and quality inspection.
Customer orders are not shipped directly from the manufacturing facility.
3. Shipping Time
After your order has been processed and shipped, the estimated delivery time is:
5–10 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery may vary due to factors beyond our control, including:
- Weather conditions
- Transportation delays
- Carrier operational issues
- Peak shopping seasons
- Public holidays
If an unexpected delay occurs, our customer support team will assist you whenever possible.
4. Shipping Rates
Shipping charges are calculated based on the subtotal of your order before taxes and discounts.
Our current shipping rates are:
- Orders of $20.00 or more: Free Standard Shipping
- Orders below $20.00: Flat Rate Shipping Fee of $8.00
Any promotional shipping offers announced by Tengzhuo may temporarily replace these standard shipping rates.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please carefully review your shipping information before completing your purchase.
If an incorrect or incomplete address is provided, shipment delays or delivery failures may occur.
If you notice an error after placing your order, please contact us immediately.
We will make reasonable efforts to update your shipping information before the order enters the fulfillment process.
However, once an order has been shipped, we cannot guarantee that address changes can be made.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking information is available, it will be included in your shipping confirmation.
Please allow a reasonable amount of time for tracking information to become active after shipment.
If you experience any issues tracking your order, please contact our customer support team.
7. Delivery Delays
While we strive to deliver every order within the estimated shipping timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These circumstances may include:
- Severe weather
- Natural disasters
- Transportation interruptions
- Public holidays
- Carrier service disruptions
- Other unforeseen events
Tengzhuo is not responsible for delays caused by circumstances outside our control, but we will do our best to assist customers whenever possible.
8. Lost, Missing, or Damaged Packages
If your package is lost, arrives damaged, or you receive an incomplete shipment, please contact our customer support team as soon as possible.
To help us investigate the issue efficiently, please provide:
- Your order number
- A description of the issue
- Photos of the package and product (if applicable)
We will work with you to determine an appropriate resolution based on the circumstances, which may include a replacement shipment or another suitable solution.
9. Undeliverable or Refused Packages
Orders may be returned to us if they cannot be delivered due to reasons including, but not limited to:
- An incorrect or incomplete shipping address provided by the customer
- The package is refused by the recipient
- Multiple unsuccessful delivery attempts by the carrier
If an order is returned for one of the above reasons, please contact our customer support team for assistance.
Additional shipping charges may apply if reshipment is requested.
10. Shipping Restrictions
We reserve the right to decline or cancel shipments if delivery cannot be completed safely or legally.
If a shipping restriction affects your order, we will notify you as soon as reasonably possible and work with you to determine an appropriate solution.
11. Customer Support
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.
Tengzhuo
Customer Service Email
Customer Service Phone
+1 (938) 732-7107
Customer Service & Warehouse Address
5607 1st Ave S
Birmingham, AL 35212
United States
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM
Central Time (CT)
Average Response Time
1–3 Business Days
12. Policy Updates
Tengzhuo reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, shipping procedures, or applicable legal requirements.
Any changes will become effective immediately after they are published on this page.
Customers are encouraged to review this Shipping Policy before placing an order.